Getting high CPU usage with no document loaded? You need to update your video card driver
#1
If you experience an unexpected and heavy CPU usage when the application is running, even with no document loaded, there is probably an incompatibility with your video card drivers.
This is a rather rare issue that affects only specific video cards and drivers combinations.
To check if your machine has this problem, launch task manager (Ctrl+Alt+Del) and look at the RP.exe process CPU usage. It should be zero. If you see a constant value like 50%, 25% or even 100% then you probably are one of the unlucky fews...
But don't worry, the solution so far has always been simple: just visit your video card chipset website (usually Nvidia or ATI) and download the latest drivers. After a reboot the problem should be gone. If not, please contact our technical support and we will help you sort it out.
This is a rather rare issue that affects only specific video cards and drivers combinations.
To check if your machine has this problem, launch task manager (Ctrl+Alt+Del) and look at the RP.exe process CPU usage. It should be zero. If you see a constant value like 50%, 25% or even 100% then you probably are one of the unlucky fews...
But don't worry, the solution so far has always been simple: just visit your video card chipset website (usually Nvidia or ATI) and download the latest drivers. After a reboot the problem should be gone. If not, please contact our technical support and we will help you sort it out.
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Live Factory Team
Live Factory Team

Member info

Live Factory Team
Country: France
Joined: Nov 15 2009
Joined: Nov 15 2009